{"id":27276,"date":"2025-06-13T11:38:28","date_gmt":"2025-06-13T01:38:28","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=27276"},"modified":"2025-07-29T11:22:10","modified_gmt":"2025-07-29T01:22:10","slug":"do-i-need-to-cancel-my-previous-provider","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/do-i-need-to-cancel-my-previous-provider\/","title":{"rendered":"Do I need to cancel my previous internet provider when I switch to MATE?"},"content":{"rendered":"<p>When switching to a new nbn provider, it\u2019s important to make sure your connection moves across smoothly, so you don\u2019t end up without internet or paying for two services at once.<\/p>\n<h3>Don&#8217;t cancel your current service too early<\/h3>\n<p>You should always keep your existing nbn service active until your new connection with MATE is up and running &#8211; and you&#8217;ve confirmed it&#8217;s working. Cancelling too early may leave you without internet.<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><strong>\ud83d\udca1 Tip:<\/strong> We recommend waiting until you receive confirmation that your MATE service is fully active before contacting your previous provider.<\/div>\n<h3>How your nbn technology affects the switch<\/h3>\n<p>The process depends on the type of nbn connection you have:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-premises-fttp\/\"><strong>Fibre to the Premises (FTTP)<\/strong><\/a> and <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fixed-wireless\/\"><strong>Fixed Wireless<\/strong><\/a>: These allow multiple active internet services at once. Your old service often won&#8217;t automatically cancel when your new MATE service activates as this is usually activated on a different port on your nbn connection box. You\u2019ll need to contact your previous provider to close your old account and avoid being charged for both services.<\/li>\n<li><a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-node-fttn\/\"><strong>Fibre to the Node (FTTN)<\/strong><\/a>, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-building-fttb\/\"><strong>Fibre to the Building (FTTB)<\/strong><\/a>, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-curb-fttc\/\"><strong>Fibre to the Curb (FTTC)<\/strong><\/a> and <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-hybrid-fibre-coaxial-hfc\/\"><strong>Hybrid Fibre Coaxial (HFC)<\/strong><\/a>: These usually only support one active service at a time. When your MATE service is activated, your previous service is typically disconnected automatically. However, it&#8217;s still a good idea to confirm cancellation directly with your previous provider to ensure billing stops.<\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><strong>\ud83d\udca1 Tip:<\/strong> If you&#8217;re not sure which nbn technology type you have, you can <a href=\"https:\/\/www.nbnco.com.au\/connect-home-or-business\/check-your-address\" target=\"_blank\" rel=\"noopener\">enter your address on nbn&#8217;s website<\/a> to check.<\/div>\n<h3>Confirm your old service is cancelled<\/h3>\n<p>Regardless of your connection type, you should contact your previous provider after your MATE service is active to:<\/p>\n<ul>\n<li>Confirm cancellation has been processed<\/li>\n<li>Make sure billing has stopped<\/li>\n<\/ul>\n<h3>Check your contract first<\/h3>\n<p>Before switching providers, make sure to review your current contract for any:<\/p>\n<ul>\n<li><strong>Early exit fees<\/strong>: Some providers may charge an exit fee if you cancel before the end of your contract period.<\/li>\n<li><strong>Notice periods<\/strong>: Some providers require advance notice (e.g. 30 days) before cancellation takes effect.<\/li>\n<\/ul>\n<p>By following these simple steps, you&#8217;ll enjoy a smooth transition to MATE without any surprises.<\/p>\n<div style=\"margin-top: 2em; padding: 1em; background-color: #e7f3fe; border-left: 5px solid #2196f3; text-align: left;\"><strong>\ud83d\udcac Need help?<\/strong> If you\u2019re not sure or need assistance, reach out to our Aussie support team via <a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\" target=\"_blank\" rel=\"noopener\">our support page<\/a>.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>When switching to a new nbn provider, it\u2019s important to make sure your connection moves across smoothly, so you don\u2019t end up without internet or paying for two services at once. Don&#8217;t cancel your current service too early You should always keep your existing nbn service active until your new connection with MATE is up&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,47,63,62],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Do I need to cancel my previous internet provider? | MATE FAQ<\/title>\n<meta name=\"description\" content=\"Learn when you need to cancel your previous internet provider when switching to MATE. 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