{"id":26644,"date":"2025-05-05T09:50:25","date_gmt":"2025-05-04T23:50:25","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=26644"},"modified":"2026-04-28T16:21:12","modified_gmt":"2026-04-28T06:21:12","slug":"what-is-ipnd","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-ipnd\/","title":{"rendered":"What is the Integrated Public Number Database (IPND)?"},"content":{"rendered":"<p>The Integrated Public Number Database (IPND) is a secure, government-regulated database that links phone numbers to customer details in Australia.<\/p>\n<p>It includes information like your name, address and the phone number(s) on your account.<\/p>\n<h4>Why the IPND exists<\/h4>\n<p>All telcos in Australia (including MATE) are required to keep this information accurate and up to date.<\/p>\n<p>This helps:<\/p>\n<ul>\n<li>Emergency services locate you quickly if you call 000<\/li>\n<li>Support services like the National Relay Service<\/li>\n<li>Assist law enforcement when required<\/li>\n<\/ul>\n<h4>Why we need your address<\/h4>\n<p>We need your correct residential address for the IPND, even if you mainly use your service somewhere else (like work or a holiday house).<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> Your IPND details aren\u2019t used for marketing \u2014 they\u2019re only used for official and emergency purposes.<\/div>\n<h4>Keeping your details up to date<\/h4>\n<p>From time to time, we may ask you to confirm or update your details. This helps keep the information accurate and ensures emergency services can find you if needed.<\/p>\n<div style=\"margin-top: 1.5em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> Got questions about IPND or your details? <a style=\"color: #1976d2; text-decoration: underline;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">Get in touch with us<\/a>.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Integrated Public Number Database (IPND) is a secure, government-regulated database that links phone numbers to customer details in Australia. It includes information like your name, address and the phone number(s) on your account. Why the IPND exists All telcos in Australia (including MATE) are required to keep this information accurate and up to date&#8230;.<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,37,57,61,62,5],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is the IPND? | Integrated Public Number Database explained<\/title>\n<meta name=\"description\" content=\"Learn what the Integrated Public Number Database (IPND) is, why MATE collects your details, and how it supports emergency services in Australia.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-ipnd\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is the IPND? 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