Your \u2018billing anniversary\u2019 date is the day you sign up with MATE. This will be your anniversary date for the life of your account and cannot be changed.<\/span><\/p>\n Once established, MATE accounts are billed in advance and have 14-day payment terms. <\/span><\/p>\n Your first invoice will be issued on this date and will include the service(s) you have signed up for, even if they are not yet active. Once your services are active, we\u2019ll automatically apply a credit for the inactive days between your billing anniversary date and the connection date. This credit will appear on your next invoice.<\/span>\u00a0<\/span><\/p>\n Your invoice will provide the following information:<\/span>\u00a0<\/span><\/p>\n For a brand new MATE account, the invoice will display $0 owing and state ‘NO PAYMENT IS REQUIRED’ if the upfront payment has successfully been processed.<\/p>\n This page will provide a detailed overview of the services <\/span>on <\/span>your <\/span>account, including<\/span> information such as the mobile service number or NBN identifier, <\/span><\/span>the <\/span>associated<\/span> plan for <\/span>each service, and the <\/span>billing period <\/span>for any<\/span> applicable<\/span> charges or credits.<\/span><\/span>\u00a0<\/span><\/p>\n The sample invoice below shows the following:<\/p>\n When changes are made to your account, such as <\/span>relocating<\/span> an NBN service, adding or disconnecting a service, or changing your plan, we adjust your billing to align charges or credits with your billing anniversary date. <\/span>Here\u2019s<\/span> how it works:<\/span><\/span>\u00a0<\/span><\/p>\n Please note:<\/strong> As these adjustments are made to align perfectly with your billing <\/span>anniversary<\/span>, your invoice may appear slightly confusing. However, all changes are transparently reflected on your account. If you have any questions, our support team is here to help.<\/span><\/span>\u00a0<\/span><\/p>\n When you add a service <\/span>to an existing account<\/span>, an upfront charge for a full<\/span> month<\/span> is <\/span><\/span>applied to process the order. <\/span>Once<\/span> the service becomes active, <\/span>credit<\/span> will be applied for the inactive<\/span> days<\/span>, <\/span><\/span>calculated from the billing anniversary to the activation date.\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n Th<\/span>e<\/span> example<\/span> below<\/span> shows<\/span> a 15GB mobile plan that has been added to <\/span>an account with an anniversary date of the 12<\/span><\/span>th<\/span><\/span> of each month<\/span>:<\/span><\/span>\u00a0<\/span><\/p>\n If a service is cancelled<\/span> from an account<\/span> during your billing <\/span>period, a credit will be applied for the unused days from the disconnection date to your next billing anniversary date.<\/span><\/span>\u00a0<\/span>The <\/span>following <\/span>example<\/span> below<\/span> shows <\/span>an NBN service <\/span>that has been cancelled<\/span> with a billing anniversary of the 9<\/span><\/span>th<\/span><\/span> of each month<\/span>:<\/span><\/span>\u00a0<\/span><\/p>\n When relocating your NBN service to a new address or opting for a FTTP upgrade (where eligible), <\/span>a new order is required. This will appear on your invoice as a separate service and line item with an upfront charge.<\/span>\u00a0<\/span><\/p>\n Once the new connection is activated, a credit adjustment will be applied for the days the service was inactive in your billing period. After your old connection is disconnected, you will receive a credit adjustment for the unused days in your billing period.<\/span>\u00a0<\/span><\/p>\n Note:<\/span><\/b> If you\u2019re moving address, please notify us of disconnection date for your old connection if you haven\u2019t organised this. If you\u2019ve opted in for a fibre upgrade, the old connection will automatically close once you are online with the FTTP (<\/span>Fibre to the Premise)<\/span><\/i> connection. <\/span>\u00a0<\/span><\/p>\n You can read the full terms in our Fibre Upgrade Terms and Conditions<\/a>.<\/div>\n The example below shows how your invoice m<\/span>ay<\/span> appear when <\/span>relocating<\/span> or upgrading to <\/span>FTTP<\/span>. <\/span>The account in question has a billing anniversary date of the 27<\/span><\/span>th<\/span><\/span> of each month:<\/span><\/span>\u00a0<\/span><\/p>\n Upgrading or downgrading your service plan is a lot more straightforward. The changes will appear on the next invoice after the plan change has completed. The new invoice will reflect your updated plan and the applied adjustment from the date the change activated to the billing anniversary date.<\/span>\u00a0<\/span><\/p>\n \u00a0The example below shows an invoice for a mobile service that upgraded to a 50GB mobile plan:\u00a0<\/span><\/p>\n The <\/span>next example below shows an account that had downgraded <\/span>from <\/span>a <\/span>$100 NBN plan to <\/span>a $80 NBN plan<\/span> on December 16<\/span><\/span>th<\/span><\/span> and has a billing anniversary date of the 10<\/span><\/span>th<\/span><\/span> of each month<\/span>:<\/span><\/span>\u00a0<\/span><\/p>\n We’re here to help! If you have any questions about your MATE invoice, our support team will be here to provide a helping hand. You can contact our support team at 13 14 13 or via live chat on our website<\/a>.<\/p>\nPage 1<\/h4>\n
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\nPayments – payment processed for the previous invoice
\nCredit – any credits, including any promotional credits, applied to the account.
\nThis invoice – total balance for the current invoice.<\/li>\n![\"Page](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/01\/page-1-invoice.png\")
<\/h4>\nPage 2<\/h4>\n
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![\"Invoice](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/01\/invoice-page-2.png\")
<\/p>\nBilling adjustments and changes to your account<\/h2>\n
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Adding or removing services<\/h3>\n
Adding Services<\/h5>\n
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![\"Invoice](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/01\/invoice-pro-rata.png\")
<\/p>\nCancelling Services<\/h5>\n
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![\"Invoice](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/01\/invoice-pro-rata-2.png\")
<\/p>\nRelocation and fibre upgrade<\/h3>\n
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![\"Invoice](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/01\/invoice-pro-rata-3.png\")
<\/p>\nPlan Changes<\/h3>\n
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![\"Invoice](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/01\/invoice-pro-rata-upgrade.png\")
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![\"Invoice](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/01\/invoice-pro-rata-downgrade.png\")
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