{"id":25223,"date":"2024-12-18T14:45:41","date_gmt":"2024-12-18T03:45:41","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=25223"},"modified":"2025-12-08T10:23:29","modified_gmt":"2025-12-07T23:23:29","slug":"scam-protection-feature","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/scam-protection-feature\/","title":{"rendered":"What is Telstra&#8217;s &#8216;Scam Protect&#8217; feature?"},"content":{"rendered":"<p>Scam Protect (previously referred to as Suspicious Call Indication) is a scam and fraud prevention initiative by Telstra, that uses the Caller Name Display feature to alert customers.<\/p>\n<h4>What are the Calling Number based warnings and what do they mean?<\/h4>\n<ul>\n<li><strong>Warning: Potential Fraud<\/strong><em> (High Risk call)<\/em>\n<ul>\n<li><span class=\"TextRun SCXW170827256 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170827256 BCX0\">This warning message is displayed for suspicious high-risk calls or calls that have a higher risk of being a <\/span><span class=\"NormalTextRun SCXW170827256 BCX0\">scam<\/span><span class=\"NormalTextRun SCXW170827256 BCX0\"> or <\/span><span class=\"NormalTextRun SCXW170827256 BCX0\">s<\/span><span class=\"NormalTextRun SCXW170827256 BCX0\">pam. It helps customers stay alert and cautious before answering the call.<\/span><\/span><span class=\"EOP SCXW170827256 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li><strong>Unverified: Overseas Call <\/strong><em>(Calls originating from overseas with an Australian number)\u00a0<\/em>\n<ul>\n<li><span class=\"TextRun SCXW185828777 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW185828777 BCX0\">This warning message <\/span><span class=\"NormalTextRun SCXW185828777 BCX0\">indicates<\/span><span class=\"NormalTextRun SCXW185828777 BCX0\"> that the incoming call is originating from outside Australia. This warning is intended to alert our customers to the potential risks associated with calls originating from outside Australia, for spam or fraudulent activity.<\/span><\/span><span class=\"EOP SCXW185828777 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li><strong>Warning: Suspicious Calling Pattern <\/strong><em>(Potential high risk call for which caution is recommended)<\/em>\n<ul>\n<li><span class=\"TextRun SCXW176057170 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW176057170 BCX0\">The warning message appears when Telstra detects an unusual calling pattern that might <\/span><span class=\"NormalTextRun SCXW176057170 BCX0\">indicate<\/span><span class=\"NormalTextRun SCXW176057170 BCX0\"> spam or fraud. This warning alerts you to be cautious before answering the call.<\/span><\/span><span class=\"EOP SCXW176057170 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><span class=\"TextRun SCXW135352826 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW135352826 BCX0\">The below images <\/span><span class=\"NormalTextRun SCXW135352826 BCX0\">demonstrate<\/span><span class=\"NormalTextRun SCXW135352826 BCX0\"> examples of how these warnings may appear on <\/span><span class=\"NormalTextRun SCXW135352826 BCX0\">a<\/span><span class=\"NormalTextRun SCXW135352826 BCX0\"> handset. Please note that different devices may result in variation of appearance.<\/span><\/span><span class=\"EOP SCXW135352826 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/strong><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block alignnone wp-image-25224 \" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/12\/telstra-scam-indicator.png\" alt=\"Telstra Scam Indicator\" width=\"1061\" height=\"498\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/12\/telstra-scam-indicator.png 840w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/12\/telstra-scam-indicator-768x360.png 768w\" sizes=\"(max-width: 1061px) 100vw, 1061px\" \/><\/p>\n<div class=\"accordion-list\">\n<div class=\"accordion\">\n<h4 class=\"accordion-header\">Will Scam Protect identify and show ALL calls with these warnings?<\/h4>\n<div class=\"accordion-content\">\n<p>No, only certain calls identified by Telstra as using spoofed numbers or calls exhibiting suspicious patterns will trigger the warnings. Telstra cannot guarantee that all scam, spam or fraudulent calls will be captured using this feature. Therefore, customers are advised to stay vigilant and exercise caution when answering calls from unknown numbers.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-list\">\n<div class=\"accordion\">\n<h4 class=\"accordion-header\">Who\u2019ll be able to see these warnings?<\/h4>\n<div class=\"accordion-content\">Only customers using the Telstra Network will see these warnings, subject to device capability.<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-list\">\n<div class=\"accordion\">\n<h4 class=\"accordion-header\">Do Scam Protect Warnings work across carriers?<\/h4>\n<div class=\"accordion-content\">No, the new warning messages are limited to Telstra&#8217;s Network.<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-list\">\n<div class=\"accordion\">\n<h4 class=\"accordion-header\">Will Scam Protect Warnings work when roaming overseas?<\/h4>\n<div class=\"accordion-content\">\n<p>The new warning messages may be visible in some roaming locations where VoLTE technology is supported by the roaming partner network, subject to any limitations that may exist in those networks.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-list\">\n<div class=\"accordion\">\n<h4 class=\"accordion-header\">Can I opt-out of Scam Protect?<\/h4>\n<div class=\"accordion-content\">At this time, there is no option to opt out of receiving the warnings, as these are part of the overall security and identification enhancements deployed by Telstra.<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-list\">\n<div class=\"accordion\">\n<h4 class=\"accordion-header\">Will Scam Protect work for all phones and devices?<\/h4>\n<div class=\"accordion-content\">\n<p>Warning messages will display on most modern mobile phones. Devices which have limitations (e.g. those with small screens) may result in the warning message not presenting fully.<\/p>\n<p>Certain device manufacturers may provide their own independent warning systems, which are separate from the Indication described here.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-list\">\n<div class=\"accordion\">\n<h4 class=\"accordion-header\">Will Scam Protect prevent me from receiving Spam, Scam or fraudulent calls?<\/h4>\n<div class=\"accordion-content\">\n<p>Scam Protect is designed to alert customers to potential Scam, spam or fraudulent calls, but it may not completely prevent such calls from coming through. It acts as a warning to let customers know about possible Scam, spam or fraud.<\/p>\n<p>This assists with identifying suspicious calls and encourages caution before answering. While it raises awareness, it\u2019s important to remain alert and take extra care, as Telstra cannot guarantee all scam, spam or fraudulent calls will be indicated with the warning message.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-list\">\n<div class=\"accordion\">\n<h4 class=\"accordion-header\">Does Scam Protect override contact information saved on the handset?<\/h4>\n<div class=\"accordion-content\">Contact information saved on the handset will override the warning messages.<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-list\">\n<div class=\"accordion\">\n<h4 class=\"accordion-header\">What should I do if my number is flagged with a warning message?<\/h4>\n<div class=\"accordion-content\">Please contact our support team for assistance.<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Scam Protect (previously referred to as Suspicious Call Indication) is a scam and fraud prevention initiative by Telstra, that uses the Caller Name Display feature to alert customers. What are the Calling Number based warnings and what do they mean? Warning: Potential Fraud (High Risk call) This warning message is displayed for suspicious high-risk calls&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is Telstra&#039;s &#039;Scam Protect&#039; feature? | MATE<\/title>\n<meta name=\"description\" content=\"MATE customers are protected with Telstra&#039;s Scam Protect feature, which flags potential scam or spam calls with warnings like &quot;Potential Fraud&quot; or &quot;Unverified: Overseas Call.&quot; Stay safe and secure with MATE.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/scam-protection-feature\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is Telstra&#039;s &#039;Scam Protect&#039; feature? 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