{"id":23503,"date":"2024-08-15T14:54:08","date_gmt":"2024-08-15T04:54:08","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=23503"},"modified":"2026-04-28T16:11:10","modified_gmt":"2026-04-28T06:11:10","slug":"what-are-your-support-hours","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-are-your-support-hours\/","title":{"rendered":"What are MATE&#8217;s customer support hours?"},"content":{"rendered":"<p>Need a hand? Our Aussie support team is here to help.<\/p>\n<h4>Customer support<\/h4>\n<p><span style=\"font-weight: 600;\">Live chat:<\/span> Click the message icon in the bottom right to chat with us<\/p>\n<ul>\n<li><span style=\"font-weight: 600;\">Monday to Friday:<\/span> 8:30am \u2013 5:00pm (AEST\/AEDT)<\/li>\n<li><span style=\"font-weight: 600;\">Saturday &amp; Sunday:<\/span> 9:00am \u2013 4:30pm (AEST\/AEDT)<\/li>\n<\/ul>\n<p><span style=\"font-weight: 600;\">Phone:<\/span> Call us on 13 14 13<\/p>\n<ul>\n<li><span style=\"font-weight: 600;\">Monday to Friday:<\/span> 8:30am \u2013 7:00pm (AEST\/AEDT)<\/li>\n<li><span style=\"font-weight: 600;\">Saturday &amp; Sunday:<\/span> 9:00am \u2013 5:00pm (AEST\/AEDT)<\/li>\n<\/ul>\n<h4>Sales<\/h4>\n<p><span style=\"font-weight: 600;\">Live chat:<\/span> Click the message icon in the bottom right to chat with us<\/p>\n<ul>\n<li><span style=\"font-weight: 600;\">Monday to Friday:<\/span> 8:30am \u2013 5:00pm (AEST\/AEDT)<\/li>\n<li><span style=\"font-weight: 600;\">Saturday &amp; Sunday:<\/span> 9:00am \u2013 4:30pm (AEST\/AEDT)<\/li>\n<\/ul>\n<p><span style=\"font-weight: 600;\">Phone:<\/span> Call us on 13 14 13<\/p>\n<ul>\n<li><span style=\"font-weight: 600;\">Monday to Friday:<\/span> 8:30am \u2013 7:00pm (AEST\/AEDT)<\/li>\n<li><span style=\"font-weight: 600;\">Saturday &amp; Sunday:<\/span> 9:00am \u2013 5:00pm (AEST\/AEDT)<\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> Jump on live chat for the quickest help \u2014 it\u2019s usually the fastest way to get things sorted.<\/div>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> You can also <a style=\"color: #1976d2; text-decoration: underline;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">contact us here<\/a> and we\u2019ll point you in the right direction.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Need a hand? Our Aussie support team is here to help. Customer support Live chat: Click the message icon in the bottom right to chat with us Monday to Friday: 8:30am \u2013 5:00pm (AEST\/AEDT) Saturday &amp; Sunday: 9:00am \u2013 4:30pm (AEST\/AEDT) Phone: Call us on 13 14 13 Monday to Friday: 8:30am \u2013 7:00pm (AEST\/AEDT)&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[57,5],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MATE support hours | Contact times for chat &amp; phone<\/title>\n<meta name=\"description\" content=\"Check MATE\u2019s customer support hours for live chat and phone. 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