{"id":21084,"date":"2024-03-05T10:16:10","date_gmt":"2024-03-04T23:16:10","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=21084"},"modified":"2026-08-18T15:05:04","modified_gmt":"2026-08-18T05:05:04","slug":"cant-send-sms-texts","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/cant-send-sms-texts\/","title":{"rendered":"Why can&#8217;t I send SMS text messages? | MATE"},"content":{"rendered":"<p>Can&#8217;t get your texts to send? Don&#8217;t stress, this one&#8217;s usually a quick fix. More often than not it comes down to a setting called your SMS Message Centre number, which your phone uses to send messages out.<\/p>\n<h4>Try these first<\/h4>\n<ul>\n<li>Restart your phone<\/li>\n<li>Turn airplane mode on for a few seconds, then off again<\/li>\n<li>Check for <a href=\"https:\/\/www.telstra.com.au\/outages\" target=\"_blank\" rel=\"noopener\">outages in your area<\/a><\/li>\n<\/ul>\n<p>Still stuck? It&#8217;s worth <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/troubleshoot-mobile-service\/\">resetting your network settings<\/a>, then checking your Message Centre number below.<\/p>\n<h4>Check your SMS Message Centre number<\/h4>\n<p>If this number has been changed or deleted by accident, your texts won&#8217;t send. The Message Centre number for our network is <span style=\"font-weight: 600;\">+61418706700<\/span>.<\/p>\n<p>Here&#8217;s a general guide to finding it on your phone. The exact wording varies by handset:<\/p>\n<ol>\n<li>Open your messaging app<\/li>\n<li>Tap the menu icon<\/li>\n<li>Tap Settings<\/li>\n<li>Tap More settings<\/li>\n<li>Tap Text messages<\/li>\n<li>Tap Message Centre<\/li>\n<li>Enter <span style=\"font-weight: 600;\">+61418706700<\/span> and tap Set<\/li>\n<\/ol>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #fff3e0; border-left: 5px solid #fb8c00;\" role=\"note\" aria-label=\"Heads up\"><span style=\"font-weight: 600;\">\u26a0\ufe0f Heads up:<\/span> If you&#8217;ve had a text from Telstra saying your messages have been blocked, that&#8217;s their spam protection kicking in. Get in touch with us and we&#8217;ll look into it for you.<\/div>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #f5f5f5; border-left: 5px solid #9e9e9e;\" role=\"note\" aria-label=\"More information\"><span style=\"font-weight: 600;\">\u2139\ufe0f More information:<\/span> For other messaging trouble, see <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/why-am-i-having-issues-with-sms-mms\/\">Why am I having issues with SMS or MMS?<\/a> or head back to our full <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/troubleshoot-mobile-service\/\">mobile troubleshooting guide<\/a>.<\/div>\n<div style=\"margin-top: 1.5em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> If you&#8217;re still having trouble sending texts, <a style=\"color: #1976d2; text-decoration: underline;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\" target=\"_blank\" rel=\"noopener\">contact our support team<\/a> and we&#8217;ll get it sorted.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Can&#8217;t get your texts to send? Don&#8217;t stress, this one&#8217;s usually a quick fix. More often than not it comes down to a setting called your SMS Message Centre number, which your phone uses to send messages out. Try these first Restart your phone Turn airplane mode on for a few seconds, then off again&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[37,61],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why can&#039;t I send SMS text messages? | MATE<\/title>\n<meta name=\"description\" content=\"Can&#039;t send texts on your MATE mobile? 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