{"id":20961,"date":"2024-02-07T11:04:32","date_gmt":"2024-02-07T00:04:32","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=20961"},"modified":"2026-04-28T16:10:02","modified_gmt":"2026-04-28T06:10:02","slug":"moving-address-app-selfcare","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/moving-address-app-selfcare\/","title":{"rendered":"Use our app\/self-care portal to move address"},"content":{"rendered":"<p>Moving house? Easy \u2014 you can move your internet service using the self-care portal or the myMATE app.<\/p>\n<p>This is the quickest way to get everything sorted without needing to contact support.<\/p>\n<h4>Get started<\/h4>\n<p>Head to:<\/p>\n<ul>\n<li><a href=\"https:\/\/mymate.letsbemates.com.au\/\">Self-care portal<\/a> (best on desktop)<\/li>\n<li><a href=\"https:\/\/www.letsbemates.com.au\/mate\/mymate\/\">myMATE app<\/a> (best on mobile)<\/li>\n<\/ul>\n<h4>Move your service using self-care (desktop)<\/h4>\n<ol>\n<li>Click <span style=\"font-weight: 600;\">\u201cAdd a new service\u201d<\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-20967\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/02\/Relocate-1-1.png\" alt=\"Relocate step 1\" width=\"1150\" height=\"564\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/02\/Relocate-1-1.png 1150w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/02\/Relocate-1-1-768x377.png 768w\" sizes=\"(max-width: 1150px) 100vw, 1150px\" \/><\/p>\n<ol start=\"2\">\n<li>Choose <span style=\"font-weight: 600;\">internet<\/span> and click <span style=\"font-weight: 600;\">Next<\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-20979\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/02\/Relocate-2.2.png\" alt=\"Relocate step 2\" width=\"838\" height=\"328\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/02\/Relocate-2.2.png 838w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/02\/Relocate-2.2-768x301.png 768w\" sizes=\"(max-width: 838px) 100vw, 838px\" \/><\/p>\n<ol start=\"3\">\n<li>Enter your new address and click <span style=\"font-weight: 600;\">Next<\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-20964\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/02\/Relocate-3.png\" alt=\"Relocate step 3\" width=\"1040\" height=\"564\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/02\/Relocate-3.png 1040w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/02\/Relocate-3-768x416.png 768w\" sizes=\"(max-width: 1040px) 100vw, 1040px\" \/><\/p>\n<ol start=\"4\">\n<li>Follow the prompts to choose your plan and continue<\/li>\n<li>Set your preferred activation date (or leave it blank for ASAP)<\/li>\n<li>Select your current service to cancel<\/li>\n<li>Choose when you\u2019d like it disconnected<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-20965\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/02\/Relocate-4.png\" alt=\"Relocate step 4\" width=\"779\" height=\"911\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/02\/Relocate-4.png 779w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/02\/Relocate-4-768x898.png 768w\" sizes=\"(max-width: 779px) 100vw, 779px\" \/><\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> Leave the activation date blank if you want your new service connected as soon as possible.<\/div>\n<h4>Move your service using the myMATE app (mobile)<\/h4>\n<ol>\n<li>Tap <span style=\"font-weight: 600;\">\u201cAdd new service\u201d<\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block alignnone wp-image-21640\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/MyMate-APP-screesnhots.png\" alt=\"myMATE app step 1\" width=\"301\" height=\"652\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/MyMate-APP-screesnhots.png 946w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/MyMate-APP-screesnhots-768x1663.png 768w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/MyMate-APP-screesnhots-710x1536.png 710w\" sizes=\"(max-width: 301px) 100vw, 301px\" \/><\/p>\n<ol start=\"2\">\n<li>Choose <span style=\"font-weight: 600;\">internet<\/span> and tap <span style=\"font-weight: 600;\">Next<\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block alignnone wp-image-21659\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/fibre-upgrade-1.png\" alt=\"myMATE app step 2\" width=\"301\" height=\"652\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/fibre-upgrade-1.png 946w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/fibre-upgrade-1-768x1663.png 768w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/fibre-upgrade-1-710x1536.png 710w\" sizes=\"(max-width: 301px) 100vw, 301px\" \/><\/p>\n<ol start=\"3\">\n<li>Enter and select your new address, then tap <span style=\"font-weight: 600;\">Next<\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block alignnone wp-image-21803\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/MyMate-APP-screesnhots-1.png\" alt=\"myMATE app step 3\" width=\"301\" height=\"652\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/MyMate-APP-screesnhots-1.png 946w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/MyMate-APP-screesnhots-1-768x1663.png 768w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/MyMate-APP-screesnhots-1-710x1536.png 710w\" sizes=\"(max-width: 301px) 100vw, 301px\" \/><\/p>\n<ol start=\"4\">\n<li>Choose your plan<\/li>\n<li>Set your activation date (or leave blank for ASAP)<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block alignnone wp-image-21660\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/fibre-upgrade-3.png\" alt=\"myMATE app step 4\" width=\"301\" height=\"652\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/fibre-upgrade-3.png 946w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/fibre-upgrade-3-768x1663.png 768w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/fibre-upgrade-3-710x1536.png 710w\" sizes=\"(max-width: 301px) 100vw, 301px\" \/><\/p>\n<ol start=\"6\">\n<li>Select the service you\u2019d like to cancel (or keep it active)<\/li>\n<li>Choose when to disconnect your old service<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block alignnone wp-image-21801\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/IMG_5886.png\" alt=\"myMATE app step 5\" width=\"301\" height=\"652\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/IMG_5886.png 1170w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/IMG_5886-768x1662.png 768w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/IMG_5886-710x1536.png 710w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/IMG_5886-946x2048.png 946w\" sizes=\"(max-width: 301px) 100vw, 301px\" \/><\/p>\n<h4>What happens to your current service?<\/h4>\n<p>Your current service won\u2019t cancel automatically \u2014 you\u2019ll need to choose what happens to it.<\/p>\n<ul>\n<li>Disconnect it when your new service is active<\/li>\n<li>Choose a specific disconnection date<\/li>\n<li>Keep it active for now<\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> If you keep your old service active, you\u2019ll continue to be billed for it until it\u2019s cancelled.<\/div>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> If you get stuck at any point, <a style=\"color: #1976d2; text-decoration: underline;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">get in touch with us<\/a> and we\u2019ll help you get set up at your new place.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Moving house? Easy \u2014 you can move your internet service using the self-care portal or the myMATE app. This is the quickest way to get everything sorted without needing to contact support. Get started Head to: Self-care portal (best on desktop) myMATE app (best on mobile) Move your service using self-care (desktop) Click \u201cAdd a&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,57,62],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to move your internet to a new address | MATE self-care &amp; app<\/title>\n<meta name=\"description\" content=\"Moving house? 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