{"id":20534,"date":"2023-12-07T11:28:03","date_gmt":"2023-12-07T00:28:03","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&p=20534"},"modified":"2026-03-13T10:35:28","modified_gmt":"2026-03-12T23:35:28","slug":"esim-lose-phone","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/","title":{"rendered":"What happens to my eSIM if I lose my phone?"},"content":{"rendered":"

If you’ve lost your phone and it had a MATE eSIM installed, your mobile service can\u2019t be used until we replace the eSIM.<\/p>\n

Please contact our support team<\/a> as soon as possible so we can help secure your service and arrange a replacement.<\/p>\n

\u26a0\ufe0f Important:<\/span> If you later find your phone, don\u2019t attempt to reinstall or activate the old eSIM. Contact our team first so we can confirm your service is secure.<\/div>\n

When you contact us:<\/p>\n

    \n
  • We\u2019ll complete a quick two-factor authentication (2FA)<\/span> check<\/li>\n
  • Our team can suspend the mobile service<\/span>\u00a0if needed<\/li>\n
  • We\u2019ll issue a replacement eSIM<\/span> so you can activate your service on a new phone<\/li>\n<\/ul>\n
    \ud83d\udca1 Tip:<\/span> Have your new phone ready when contacting support so you can activate the replacement eSIM straight away.<\/div>\n
    \u26a0\ufe0f Charges may apply<\/span> for a replacement SIM or eSIM if one is required.<\/div>\n
    \n
    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    If you’ve lost your phone and it had a MATE eSIM installed, your mobile service can\u2019t be used until we replace the eSIM. Please contact our support team as soon as possible so we can help secure your service and arrange a replacement. \u26a0\ufe0f Important: If you later find your phone, don\u2019t attempt to reinstall…<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[48,60,61],"acf":[],"yoast_head":"\nWhat happens to my eSIM if I lose my phone? | MATE<\/title>\n<meta name=\"description\" content=\"If you've lost your phone and it had a MATE eSIM installed, your mobile service can\u2019t be used until we replace the eSIM.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What happens to my eSIM if I lose my phone? | MATE\" \/>\n<meta property=\"og:description\" content=\"If you've lost your phone and it had a MATE eSIM installed, your mobile service can\u2019t be used until we replace the eSIM.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/\" \/>\n<meta property=\"og:site_name\" content=\"mate\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/matecommunicate\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-12T23:35:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/07\/mate-opengraph-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@matecommunicate\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/\",\"name\":\"What happens to my eSIM if I lose my phone? | MATE\",\"isPartOf\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#website\"},\"datePublished\":\"2023-12-07T00:28:03+00:00\",\"dateModified\":\"2026-03-12T23:35:28+00:00\",\"description\":\"If you've lost your phone and it had a MATE eSIM installed, your mobile service can\u2019t be used until we replace the eSIM.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.letsbemates.com.au\/mate\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What happens to my eSIM if I lose my phone?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#website\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/\",\"name\":\"mate\",\"description\":\"Mate Site\",\"publisher\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.letsbemates.com.au\/mate\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#organization\",\"name\":\"Mate Communicate\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png\",\"contentUrl\":\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png\",\"width\":115,\"height\":31,\"caption\":\"Mate Communicate\"},\"image\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/matecommunicate\",\"https:\/\/twitter.com\/matecommunicate\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What happens to my eSIM if I lose my phone? | MATE","description":"If you've lost your phone and it had a MATE eSIM installed, your mobile service can\u2019t be used until we replace the eSIM.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/","og_locale":"en_US","og_type":"article","og_title":"What happens to my eSIM if I lose my phone? | MATE","og_description":"If you've lost your phone and it had a MATE eSIM installed, your mobile service can\u2019t be used until we replace the eSIM.","og_url":"https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/","og_site_name":"mate","article_publisher":"https:\/\/www.facebook.com\/matecommunicate","article_modified_time":"2026-03-12T23:35:28+00:00","og_image":[{"width":1200,"height":1200,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/07\/mate-opengraph-image.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@matecommunicate","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/","url":"https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/","name":"What happens to my eSIM if I lose my phone? | MATE","isPartOf":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#website"},"datePublished":"2023-12-07T00:28:03+00:00","dateModified":"2026-03-12T23:35:28+00:00","description":"If you've lost your phone and it had a MATE eSIM installed, your mobile service can\u2019t be used until we replace the eSIM.","breadcrumb":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.letsbemates.com.au\/mate\/faq\/esim-lose-phone\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.letsbemates.com.au\/mate\/"},{"@type":"ListItem","position":2,"name":"What happens to my eSIM if I lose my phone?"}]},{"@type":"WebSite","@id":"https:\/\/www.letsbemates.com.au\/mate\/#website","url":"https:\/\/www.letsbemates.com.au\/mate\/","name":"mate","description":"Mate Site","publisher":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.letsbemates.com.au\/mate\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/www.letsbemates.com.au\/mate\/#organization","name":"Mate Communicate","url":"https:\/\/www.letsbemates.com.au\/mate\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/","url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png","contentUrl":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png","width":115,"height":31,"caption":"Mate Communicate"},"image":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/matecommunicate","https:\/\/twitter.com\/matecommunicate"]}]}},"_links":{"self":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/faq\/20534"}],"collection":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/media?parent=20534"}],"wp:term":[{"taxonomy":"faq_category","embeddable":true,"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/faq_category?post=20534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}