{"id":20128,"date":"2023-11-23T16:47:37","date_gmt":"2023-11-23T05:47:37","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=20128"},"modified":"2025-11-25T13:59:51","modified_gmt":"2025-11-25T02:59:51","slug":"after-i-buy-mate-modem","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/after-i-buy-mate-modem\/","title":{"rendered":"What happens after I buy a MATE modem?"},"content":{"rendered":"<p>When you purchase a modem\/router from MATE, we\u2019ll handle the hard part for you.<\/p>\n<p><span style=\"font-weight: 600;\">Once you sign up:<\/span><\/p>\n<ul>\n<li>You\u2019ll choose between the <span style=\"font-weight: 600;\">VX230v<\/span> or <span style=\"font-weight: 600;\">HB210 Pro<\/span> (depending on your nbn\u00ae connection type and VoIP needs)<\/li>\n<li>We\u2019ll <span style=\"font-weight: 600;\">pre-configure<\/span> your device for plug-and-play \u2014 no fiddly settings required<\/li>\n<li>Modems are <span style=\"font-weight: 600;\">fully unlocked<\/span>, so if you ever leave MATE, you can still use it elsewhere<\/li>\n<\/ul>\n<p><span style=\"font-weight: 600;\">\ud83d\udce6 Shipping info:<\/span><\/p>\n<ul>\n<li>Dispatched <span style=\"font-weight: 600;\">within 1 business day<\/span> of payment<\/li>\n<li>Delivered <span style=\"font-weight: 600;\">within 5 business days<\/span> (subject to Australia Post)<\/li>\n<li>You\u2019ll receive <span style=\"font-weight: 600;\">tracking details via email and SMS<\/span> once it\u2019s on the way \u2013 <a href=\"https:\/\/auspost.com.au\/mypost\/beta\/track\/search\" target=\"_blank\" rel=\"noopener\">track it here<\/a><\/li>\n<\/ul>\n<p>No stress, no contracts, and no weird settings to enter \u2014 just connect and go.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you purchase a modem\/router from MATE, we\u2019ll handle the hard part for you. Once you sign up: You\u2019ll choose between the VX230v or HB210 Pro (depending on your nbn\u00ae connection type and VoIP needs) We\u2019ll pre-configure your device for plug-and-play \u2014 no fiddly settings required Modems are fully unlocked, so if you ever leave&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,47,54,53,63,62],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to expect after ordering your MATE modem\/router<\/title>\n<meta name=\"description\" content=\"Learn what happens after you buy a modem\/router from MATE. We pre-configure your device, ship it fast, and keep you updated with tracking \u2014 just plug in and go.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/after-i-buy-mate-modem\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What to expect after ordering your MATE modem\/router\" \/>\n<meta property=\"og:description\" content=\"Learn what happens after you buy a modem\/router from MATE. 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