{"id":19819,"date":"2023-10-27T10:13:00","date_gmt":"2023-10-26T23:13:00","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=19819"},"modified":"2026-04-28T16:20:19","modified_gmt":"2026-04-28T06:20:19","slug":"live-chat-hours","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/live-chat-hours\/","title":{"rendered":"What are your live chat open hours?"},"content":{"rendered":"<p>Our AI chat assistant, Grace, is available 24\/7 to help with common questions.<\/p>\n<p>If Grace can\u2019t sort it, she\u2019ll pass you to one of our live chat agents during chat hours.<\/p>\n<h4>Live chat hours<\/h4>\n<p><span style=\"font-weight: 600;\">Support<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 600;\">Monday to Friday:<\/span> 8:30am \u2013 5:00pm (AEST\/AEDT)<\/li>\n<li><span style=\"font-weight: 600;\">Saturday &amp; Sunday:<\/span> 9:00am \u2013 4:30pm (AEST\/AEDT)<\/li>\n<\/ul>\n<p><span style=\"font-weight: 600;\">Sales<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 600;\">Monday to Friday:<\/span> 8:30am \u2013 5:00pm (AEST\/AEDT)<\/li>\n<li><span style=\"font-weight: 600;\">Saturday &amp; Sunday:<\/span> 9:00am \u2013 4:30pm (AEST\/AEDT)<\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> Chat with Grace anytime \u2014 she can help with things like checking outages, troubleshooting, and account info.<\/div>\n<div style=\"margin-top: 1.5em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> Start a chat anytime and we\u2019ll get you to the right place.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our AI chat assistant, Grace, is available 24\/7 to help with common questions. If Grace can\u2019t sort it, she\u2019ll pass you to one of our live chat agents during chat hours. Live chat hours Support Monday to Friday: 8:30am \u2013 5:00pm (AEST\/AEDT) Saturday &amp; Sunday: 9:00am \u2013 4:30pm (AEST\/AEDT) Sales Monday to Friday: 8:30am \u2013&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,47,48,54,55,53,56,60,63,52,57,61,62],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MATE live chat hours | Support &amp; sales availability<\/title>\n<meta name=\"description\" content=\"Check MATE\u2019s live chat hours for support and sales, plus how Grace our AI assistant can help you 24\/7.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/live-chat-hours\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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