{"id":19819,"date":"2023-10-27T10:13:00","date_gmt":"2023-10-26T23:13:00","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=19819"},"modified":"2025-09-22T10:10:47","modified_gmt":"2025-09-22T00:10:47","slug":"live-chat-hours","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/live-chat-hours\/","title":{"rendered":"What are your live chat open hours?"},"content":{"rendered":"<p>Our AI support bot, Grace, is available 24\/7 to assist you \u2014 and she&#8217;s super helpful!<\/p>\n<p>If Grace can\u2019t help with your specific request, she\u2019ll pass you on to one of our live chat agents (if you reach out during our live chat hours).<\/p>\n<h4 style=\"color: #00b26b;\">Support<\/h4>\n<ul>\n<li><strong>Monday to Friday:<\/strong> 8:30 AM to 5:00 PM (AEST\/AEDT)<\/li>\n<li><strong>Saturday &amp; Sunday:<\/strong> 9:00 AM to 4:30 PM (AEST\/AEDT)<\/li>\n<\/ul>\n<h4 style=\"color: #00b26b;\">Sales<\/h4>\n<ul>\n<li><strong>Monday to Friday:<\/strong> 8:30 AM to 5:00 PM (AEST\/AEDT)<\/li>\n<li><strong>Saturday &amp; Sunday:<\/strong> 9:00 AM to 4:30 PM (AEST\/AEDT)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Our AI support bot, Grace, is available 24\/7 to assist you \u2014 and she&#8217;s super helpful! If Grace can\u2019t help with your specific request, she\u2019ll pass you on to one of our live chat agents (if you reach out during our live chat hours). Support Monday to Friday: 8:30 AM to 5:00 PM (AEST\/AEDT) Saturday&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,47,48,54,55,53,56,60,63,52,57,61,62],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What are your live chat open hours? - MATE<\/title>\n<meta name=\"description\" content=\"Need help? Our AI support bot is available 24\/7, and live chat agents are online Monday to Sunday during support hours. 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