{"id":19591,"date":"2023-10-16T11:41:50","date_gmt":"2023-10-16T00:41:50","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=19591"},"modified":"2026-04-28T16:15:22","modified_gmt":"2026-04-28T06:15:22","slug":"port-mobile-number-away","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/","title":{"rendered":"How do I port my mobile number away from MATE?"},"content":{"rendered":"<p>Thinking of switching providers? No worries \u2014 you can transfer (port) your mobile number away from MATE at any time.<\/p>\n<p><span style=\"font-weight: 600;\">Looking to bring your number to MATE instead?<\/span> <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-do-i-need-to-transfer-my-mobile-number\/\">Check this guide<\/a>.<\/p>\n<h4>How to transfer your number<\/h4>\n<p>To move your number, just sign up with your new provider and request a transfer. They\u2019ll handle the process for you.<\/p>\n<h4>What to expect<\/h4>\n<ul>\n<li><span style=\"font-weight: 600;\">Timing:<\/span> Most transfers happen within a few hours, but it can take up to 1\u20132 business days<\/li>\n<li><span style=\"font-weight: 600;\">Downtime:<\/span> You may have a short interruption during the switch<\/li>\n<li><span style=\"font-weight: 600;\">Keep your SIM active:<\/span> Don\u2019t cancel your MATE service before transferring \u2014 your number needs to stay active to move across<\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> Try to transfer your number during a quieter time of day to avoid missing important calls or messages.<\/div>\n<h4>Billing and your account<\/h4>\n<ul>\n<li>All MATE mobile plans are month-to-month with no lock-in contracts<\/li>\n<li>Your service will stay active (and billed) until your number is successfully transferred<\/li>\n<li>Any remaining balance on your account will still need to be paid<\/li>\n<\/ul>\n<h4>Before you switch<\/h4>\n<ul>\n<li>Make sure your phone is unlocked<\/li>\n<li>Check your device is compatible with your new provider\u2019s network<\/li>\n<\/ul>\n<div style=\"margin-top: 1.5em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> If you\u2019ve got questions before you switch, <a style=\"color: #1976d2; text-decoration: underline;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">get in touch with us<\/a> and we\u2019ll help you out.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Thinking of switching providers? No worries \u2014 you can transfer (port) your mobile number away from MATE at any time. Looking to bring your number to MATE instead? Check this guide. How to transfer your number To move your number, just sign up with your new provider and request a transfer. They\u2019ll handle the process&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[37,57,61,5],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to port your mobile number away from MATE<\/title>\n<meta name=\"description\" content=\"Learn how to transfer your mobile number from MATE to another provider, including steps, timing, and what to expect.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to port your mobile number away from MATE\" \/>\n<meta property=\"og:description\" content=\"Learn how to transfer your mobile number from 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