{"id":19591,"date":"2023-10-16T11:41:50","date_gmt":"2023-10-16T00:41:50","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=19591"},"modified":"2026-08-17T15:11:25","modified_gmt":"2026-08-17T05:11:25","slug":"port-mobile-number-away","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/","title":{"rendered":"How do I port my mobile number away from MATE?"},"content":{"rendered":"<p>Thinking of switching providers? No worries, you can transfer (port) your mobile number away from MATE at any time.<\/p>\n<p><span style=\"font-weight: 600;\">Looking to bring your number to MATE instead?<\/span> <a href=\"\/mate\/faq\/what-do-i-need-to-transfer-my-mobile-number\/\">Check this guide<\/a>.<\/p>\n<h4>How to transfer your number<\/h4>\n<p>To move your number, just sign up with your new provider and request a transfer. They&#8217;ll handle the process for you.<\/p>\n<h4>What to expect<\/h4>\n<ul>\n<li><span style=\"font-weight: 600;\">Timing:<\/span> Most transfers happen within a few hours, though it can take 1 to 2 business days<\/li>\n<li><span style=\"font-weight: 600;\">Downtime:<\/span> You may have a short interruption during the switch<\/li>\n<li><span style=\"font-weight: 600;\">Keep your SIM active:<\/span> Don&#8217;t cancel your MATE service before transferring. Your number needs to stay active to move across<\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> Try to transfer your number during a quieter time of day to avoid missing important calls or messages.<\/div>\n<h4>Billing and your account<\/h4>\n<ul>\n<li>All MATE mobile plans are month-to-month with no lock-in contracts<\/li>\n<li>Your service will stay active (and billed) until your number is successfully transferred<\/li>\n<li>Any remaining balance on your account will still need to be paid<\/li>\n<\/ul>\n<h4>Before you switch<\/h4>\n<ul>\n<li>Make sure your phone is unlocked<\/li>\n<li>Check your device is compatible with your new provider&#8217;s network<\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> Got questions before you switch? Our Aussie-based support team is happy to help. <a style=\"color: #1976d2; text-decoration: underline;\" href=\"\/mate\/support\/\">Get in touch with us here<\/a>.<\/div>\n<p style=\"font-size: 12px; color: #666666;\">We use the Telstra Wholesale Mobile Network, <a href=\"https:\/\/www.letsbemates.com.au\/mobile-network-coverage\/\" target=\"_blank\" rel=\"noopener\">click here<\/a> to learn more.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thinking of switching providers? No worries, you can transfer (port) your mobile number away from MATE at any time. Looking to bring your number to MATE instead? Check this guide. How to transfer your number To move your number, just sign up with your new provider and request a transfer. They&#8217;ll handle the process for&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[37,57,61,5],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to port your mobile number away from MATE<\/title>\n<meta name=\"description\" content=\"Learn how to transfer your mobile number from MATE to another provider, including steps, timing, and what to expect.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to port your mobile number away from MATE\" \/>\n<meta property=\"og:description\" content=\"Learn how to transfer your mobile number from MATE to another provider, including steps, timing, and what to expect.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/\" \/>\n<meta property=\"og:site_name\" content=\"mate\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/matecommunicate\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-17T05:11:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/07\/mate-opengraph-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@matecommunicate\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/\",\"name\":\"How to port your mobile number away from MATE\",\"isPartOf\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#website\"},\"datePublished\":\"2023-10-16T00:41:50+00:00\",\"dateModified\":\"2026-08-17T05:11:25+00:00\",\"description\":\"Learn how to transfer your mobile number from MATE to another provider, including steps, timing, and what to expect.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.letsbemates.com.au\/mate\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How do I port my mobile number away from MATE?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#website\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/\",\"name\":\"mate\",\"description\":\"Mate Site\",\"publisher\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.letsbemates.com.au\/mate\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#organization\",\"name\":\"Mate Communicate\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png\",\"contentUrl\":\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png\",\"width\":115,\"height\":31,\"caption\":\"Mate Communicate\"},\"image\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/matecommunicate\",\"https:\/\/twitter.com\/matecommunicate\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to port your mobile number away from MATE","description":"Learn how to transfer your mobile number from MATE to another provider, including steps, timing, and what to expect.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/","og_locale":"en_US","og_type":"article","og_title":"How to port your mobile number away from MATE","og_description":"Learn how to transfer your mobile number from MATE to another provider, including steps, timing, and what to expect.","og_url":"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/","og_site_name":"mate","article_publisher":"https:\/\/www.facebook.com\/matecommunicate","article_modified_time":"2026-08-17T05:11:25+00:00","og_image":[{"width":1200,"height":1200,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/07\/mate-opengraph-image.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@matecommunicate","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/","url":"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/","name":"How to port your mobile number away from MATE","isPartOf":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#website"},"datePublished":"2023-10-16T00:41:50+00:00","dateModified":"2026-08-17T05:11:25+00:00","description":"Learn how to transfer your mobile number from MATE to another provider, including steps, timing, and what to expect.","breadcrumb":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.letsbemates.com.au\/mate\/faq\/port-mobile-number-away\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.letsbemates.com.au\/mate\/"},{"@type":"ListItem","position":2,"name":"How do I port my mobile number away from MATE?"}]},{"@type":"WebSite","@id":"https:\/\/www.letsbemates.com.au\/mate\/#website","url":"https:\/\/www.letsbemates.com.au\/mate\/","name":"mate","description":"Mate Site","publisher":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.letsbemates.com.au\/mate\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/www.letsbemates.com.au\/mate\/#organization","name":"Mate Communicate","url":"https:\/\/www.letsbemates.com.au\/mate\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/","url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png","contentUrl":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png","width":115,"height":31,"caption":"Mate Communicate"},"image":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/matecommunicate","https:\/\/twitter.com\/matecommunicate"]}]}},"_links":{"self":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/faq\/19591"}],"collection":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/media?parent=19591"}],"wp:term":[{"taxonomy":"faq_category","embeddable":true,"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/faq_category?post=19591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}