{"id":19588,"date":"2023-10-16T11:00:03","date_gmt":"2023-10-16T00:00:03","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=19588"},"modified":"2025-07-30T13:37:08","modified_gmt":"2025-07-30T03:37:08","slug":"what-if-my-nbn-fault-appointment-goes-wrong","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-if-my-nbn-fault-appointment-goes-wrong\/","title":{"rendered":"What if my nbn fault appointment goes wrong?"},"content":{"rendered":"<p><strong>If this is about an nbn installation appointment, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-if-my-nbn-installation-appointment-goes-wrong\/\">please refer to this FAQ.<\/a><\/strong><\/p>\n<p>If your nbn fault appointment goes wrong, here\u2019s what you need to know.<\/p>\n<p>Sometimes, things don\u2019t go as planned. Bad weather, delays from earlier jobs, or other issues can stop your fault appointment from happening.<\/p>\n<p>Often, you&#8217;ll know something\u2019s gone wrong before we do. We\u2019re usually notified by nbn up to 48 hours after a missed fault appointment.<\/p>\n<p><strong>Here\u2019s what to keep in mind:<\/strong><\/p>\n<ul>\n<li>Please wait until your appointment time has passed, like after 12pm or 5pm, before contacting us. The technician might be running late.<\/li>\n<li>If the date and time of your appointment don\u2019t suit you, please reschedule at least 24 hours ahead. You can do this in our <a href=\"https:\/\/mymate.letsbemates.com.au\/\" target=\"_blank\" rel=\"noopener\">self-care portal<\/a> or <a href=\"https:\/\/www.letsbemates.com.au\/mate\/mymate\/\" target=\"_blank\" rel=\"noopener\">myMATE app<\/a>.<\/li>\n<li>Once we\u2019re notified of a missed or failed appointment, we\u2019ll keep you updated as we work to resolve the issue.<\/li>\n<\/ul>\n<p>We know delays can be frustrating \u2014 we\u2019ll keep you in the loop and do our best to secure the next available date for you.<\/p>\n<p>If you\u2019ve got any questions or need help, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\" target=\"_blank\" rel=\"noopener\">you can contact us here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If this is about an nbn installation appointment, please refer to this FAQ. If your nbn fault appointment goes wrong, here\u2019s what you need to know. Sometimes, things don\u2019t go as planned. Bad weather, delays from earlier jobs, or other issues can stop your fault appointment from happening. Often, you&#8217;ll know something\u2019s gone wrong before&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[54,53,52,62],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What if my nbn fault appointment goes wrong?<\/title>\n<meta name=\"description\" content=\"Find out what to do if your nbn fault appointment goes wrong and how MATE can help you resolve any issues quickly and efficiently.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-if-my-nbn-fault-appointment-goes-wrong\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What if my nbn fault appointment goes wrong?\" \/>\n<meta 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