{"id":18557,"date":"2023-09-07T09:19:08","date_gmt":"2023-09-06T23:19:08","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=18557"},"modified":"2025-07-29T11:41:31","modified_gmt":"2025-07-29T01:41:31","slug":"what-is-priority-assistance","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-priority-assistance\/","title":{"rendered":"Does MATE offer priority assistance?"},"content":{"rendered":"<p><strong>Short answer:<\/strong> No &#8211; MATE does not offer Priority Assistance.<\/p>\n<p>Priority Assistance is a service designed for people with <strong>life-threatening medical conditions<\/strong> who need a reliable phone line for emergency calls at all times. It ensures faster fault repairs and prioritised connection for standard phone services.<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #fdecea; border-left: 5px solid #f44336;\" role=\"note\" aria-label=\"Important warning\"><strong>\u26a0\ufe0f Important:<\/strong> If you or someone in your household requires Priority Assistance, we recommend signing up with a provider that offers it \u2014 such as <a href=\"https:\/\/www.telstra.com.au\/consumer-advice\/customer-service\/priority-assistance\" target=\"_blank\" rel=\"noopener\">Telstra<\/a>, who is required by law to provide this service to eligible customers.<\/div>\n<h3>Who qualifies for Priority Assistance?<\/h3>\n<p>To be eligible, you must:<\/p>\n<ul>\n<li>Have a diagnosed <strong>life-threatening medical condition<\/strong> that can cause sudden, serious episodes requiring immediate medical attention<\/li>\n<li>Provide certification from a recognised medical practitioner<\/li>\n<\/ul>\n<h3>What does Priority Assistance include?<\/h3>\n<p>It includes:<\/p>\n<ul>\n<li>Faster fault repair and service restoration<\/li>\n<li>Prioritised connection of standard phone services<\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><strong>\ud83d\udca1 Tip:<\/strong> Priority Assistance doesn&#8217;t guarantee an uninterrupted service. If you&#8217;re registered, always have a backup \u2014 like a mobile phone or other way to contact emergency services.<\/div>\n<h3>What should I do if I need Priority Assistance?<\/h3>\n<p>If you or a loved one relies on this service:<\/p>\n<ul>\n<li><strong>Do not sign up with MATE<\/strong> \u2014 we do not offer Priority Assistance<\/li>\n<li>Contact a provider that supports this feature<\/li>\n<li>Be ready to provide the required medical documentation<\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #e7f3fe; border-left: 5px solid #2196f3;\" role=\"note\" aria-label=\"Support info\"><strong>\ud83d\udcac Questions?<\/strong> If you&#8217;re unsure or need a hand, our support team is here to help. You can <a href=\"https:\/\/www.letsbemates.com.au\/mate\/contact\/\" target=\"_blank\" rel=\"noopener\">contact us here<\/a> or call <a href=\"tel:131413\">13 14 13<\/a>.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Short answer: No &#8211; MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-threatening medical conditions who need a reliable phone line for emergency calls at all times. It ensures faster fault repairs and prioritised connection for standard phone services. \u26a0\ufe0f Important: If you or someone in your household&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,47,48,54,55,63,37,53,56,60,62,52,57,61,5,31],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Does MATE offer priority assistance? - MATE<\/title>\n<meta name=\"description\" content=\"MATE does not offer Priority Assistance. 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