{"id":18555,"date":"2023-09-07T07:57:37","date_gmt":"2023-09-06T21:57:37","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=18555"},"modified":"2025-09-18T11:42:40","modified_gmt":"2025-09-18T01:42:40","slug":"static-ip-address-nbn","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/static-ip-address-nbn\/","title":{"rendered":"Can I get a static IP address on my nbn service?"},"content":{"rendered":"<p>By default, all MATE internet services use <strong>dynamic IP addresses<\/strong> and operate through <a href=\"\/mate\/ipv6\/\"><strong>Carrier-Grade NAT (CGNAT)<\/strong><\/a>. This means your public IP address can change periodically and is shared across multiple users \u2014 a common setup for modern broadband services.<\/p>\n<p>For everyday activities like browsing, streaming Netflix or YouTube, video calls, or using smart home devices, dynamic IP addresses work just fine and shouldn\u2019t cause any issues.<\/p>\n<p>But if you&#8217;re using your connection for more advanced purposes \u2014 like accessing your home network remotely, setting up security cameras, connecting to work VPNs, or hosting services \u2014 there may be cases where your setup needs a little extra help.<\/p>\n<p>If you\u2019re running into problems with services like:<\/p>\n<ul>\n<li>\ud83d\udd10 VPN access for remote work<\/li>\n<li>\ud83d\udcf7 Security cameras or home network access<\/li>\n<li>\ud83c\udfae Online gaming connectivity<\/li>\n<li>\ud83d\udcde VoIP services (like making or receiving calls)<\/li>\n<li>\ud83e\udde0 Or anything else that might rely on a stable IP setup<\/li>\n<\/ul>\n<p>We might be able to help with a workaround \u2014 including in some cases assigning a static IP \u2014 depending on your situation and what\u2019s technically available.<\/p>\n<div style=\"margin-top: 1.5em; margin-bottom: 1.5em; padding: 1em; background-color: #e0f0ff; border-left: 5px solid #2196f3;\" role=\"note\" aria-label=\"Support tip\"><strong>\ud83d\udcac Need help?<\/strong> If you&#8217;re having trouble with your service and think it might be related to your IP address, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">get in touch with our support team<\/span><\/a>. We\u2019ll work with you to figure out the best setup for your needs.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>By default, all MATE internet services use dynamic IP addresses and operate through Carrier-Grade NAT (CGNAT). This means your public IP address can change periodically and is shared across multiple users \u2014 a common setup for modern broadband services. For everyday activities like browsing, streaming Netflix or YouTube, video calls, or using smart home devices,&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,47,62],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Can I get a static IP address on my nbn service? | MATE<\/title>\n<meta name=\"description\" content=\"All MATE internet services use dynamic IP addresses and operate through Carrier-Grade NAT (CGNAT). This means your public IP address can change periodically and is shared across multiple users.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/static-ip-address-nbn\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can I get a static IP address on my nbn service? | MATE\" \/>\n<meta property=\"og:description\" content=\"All MATE internet services use dynamic IP addresses and operate through Carrier-Grade NAT (CGNAT). 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