{"id":18554,"date":"2023-09-07T07:51:30","date_gmt":"2023-09-06T21:51:30","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=18554"},"modified":"2026-08-11T14:19:38","modified_gmt":"2026-08-11T04:19:38","slug":"configure-home-phone-voip","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/configure-home-phone-voip\/","title":{"rendered":"How do I configure my home phone (VoIP) service?"},"content":{"rendered":"<p>From 10 June 2025, our home phone (VoIP) services are provided by Wireline. If your service was activated before this date, it&#8217;s provided by Engin. Use whichever set of settings matches your activation date below.<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> You only need your SIP settings, username (or phone number) and password to set up most VoIP-compatible modems or devices.<\/div>\n<h4>Wireline settings (services activated from 10 June 2025)<\/h4>\n<div style=\"overflow-x: auto; margin-bottom: 1.5em;\">\n<table style=\"width: 100%; border-collapse: collapse; table-layout: fixed;\">\n<colgroup>\n<col style=\"width: 50%;\" \/>\n<col style=\"width: 50%;\" \/><\/colgroup>\n<thead>\n<tr style=\"background-color: #00b26b; color: #ffffff;\">\n<th style=\"padding: 12px; text-align: left;\">Setting<\/th>\n<th style=\"padding: 12px; text-align: left;\">Value<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background-color: #fafafa; border-bottom: 1px solid #e0e0e0;\">\n<td style=\"padding: 12px; font-weight: 600;\">Username<\/td>\n<td style=\"padding: 12px;\">Emailed to you on activation<\/td>\n<\/tr>\n<tr style=\"background-color: #ffffff; border-bottom: 1px solid #e0e0e0;\">\n<td style=\"padding: 12px; font-weight: 600;\">Password<\/td>\n<td style=\"padding: 12px;\">As you specified at sign-up<\/td>\n<\/tr>\n<tr style=\"background-color: #fafafa; border-bottom: 1px solid #e0e0e0;\">\n<td style=\"padding: 12px; font-weight: 600;\">SIP Proxy<\/td>\n<td style=\"padding: 12px;\">sip.matenbn.com.au<\/td>\n<\/tr>\n<tr style=\"background-color: #ffffff; border-bottom: 1px solid #e0e0e0;\">\n<td style=\"padding: 12px; font-weight: 600;\">Port<\/td>\n<td style=\"padding: 12px;\">5060<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h4>Engin settings (services activated before 10 June 2025)<\/h4>\n<div style=\"overflow-x: auto; margin-bottom: 1.5em;\">\n<table style=\"width: 100%; border-collapse: collapse; table-layout: fixed;\">\n<colgroup>\n<col style=\"width: 50%;\" \/>\n<col style=\"width: 50%;\" \/><\/colgroup>\n<thead>\n<tr style=\"background-color: #00b26b; color: #ffffff;\">\n<th style=\"padding: 12px; text-align: left;\">Setting<\/th>\n<th style=\"padding: 12px; text-align: left;\">Value<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background-color: #fafafa; border-bottom: 1px solid #e0e0e0;\">\n<td style=\"padding: 12px; font-weight: 600;\">Username<\/td>\n<td style=\"padding: 12px;\">Your phone number<\/td>\n<\/tr>\n<tr style=\"background-color: #ffffff; border-bottom: 1px solid #e0e0e0;\">\n<td style=\"padding: 12px; font-weight: 600;\">Password<\/td>\n<td style=\"padding: 12px;\">As you specified at sign-up<\/td>\n<\/tr>\n<tr style=\"background-color: #fafafa; border-bottom: 1px solid #e0e0e0;\">\n<td style=\"padding: 12px; font-weight: 600;\">SIP Proxy<\/td>\n<td style=\"padding: 12px;\">voice.mibroadband.com.au<\/td>\n<\/tr>\n<tr style=\"background-color: #ffffff; border-bottom: 1px solid #e0e0e0;\">\n<td style=\"padding: 12px; font-weight: 600;\">Port<\/td>\n<td style=\"padding: 12px;\">5060<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> Still unsure? Our Aussie-based support team can walk you through it. <a style=\"color: #1976d2; text-decoration: underline;\" href=\"\/mate\/support\/\">Get in touch with us here<\/a>.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>From 10 June 2025, our home phone (VoIP) services are provided by Wireline. If your service was activated before this date, it&#8217;s provided by Engin. Use whichever set of settings matches your activation date below. \ud83d\udca1 Tip: You only need your SIP settings, username (or phone number) and password to set up most VoIP-compatible modems&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,62],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I configure my home phone (VoIP) service? | MATE<\/title>\n<meta name=\"description\" content=\"VoIP setup guide. 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