{"id":18542,"date":"2023-09-06T10:06:35","date_gmt":"2023-09-06T00:06:35","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=18542"},"modified":"2025-07-29T13:42:49","modified_gmt":"2025-07-29T03:42:49","slug":"home-phone-voip-troubleshooting","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/home-phone-voip-troubleshooting\/","title":{"rendered":"My nbn home phone (VoIP) service is not working, what should I do?"},"content":{"rendered":"<p>If your nbn home phone (VoIP) service isn\u2019t working, run through this quick checklist:<\/p>\n<ul>\n<li>\u2705 Is your MATE internet service online? Your home phone relies on an internet connection.<\/li>\n<li>\ud83d\udcde Is your handset plugged into the correct port on your modem or ATA (Analogue Telephone Adapter)?<\/li>\n<li>\ud83d\udca1 Is the phone light on your modem or ATA lit up?<\/li>\n<li>\ud83d\udd01 Try a quick power cycle \u2014 turn off your modem\/ATA, wait 30 seconds, then switch it back on.<\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #e7f3fe; border-left: 5px solid #2196f3;\" role=\"note\" aria-label=\"Need help\"><strong>\ud83d\udcac Still stuck?<\/strong> <a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">Contact our support team<\/a> for help.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If your nbn home phone (VoIP) service isn\u2019t working, run through this quick checklist: \u2705 Is your MATE internet service online? Your home phone relies on an internet connection. \ud83d\udcde Is your handset plugged into the correct port on your modem or ATA (Analogue Telephone Adapter)? \ud83d\udca1 Is the phone light on your modem or&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,62],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>My nbn home phone (VoIP) service is not working, what should I do? | MATE<\/title>\n<meta name=\"description\" content=\"If your nbn home phone (VoIP) service is not working, here is a basic checklist you should run through to try and resolve the issue.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/home-phone-voip-troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My nbn home phone (VoIP) service is not working, what should I do? 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