{"id":18525,"date":"2023-09-05T11:33:41","date_gmt":"2023-09-05T01:33:41","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&p=18525"},"modified":"2026-04-28T16:12:19","modified_gmt":"2026-04-28T06:12:19","slug":"email-price-plan-increasing","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/","title":{"rendered":"Why have I received an email about the price of my plan increasing?"},"content":{"rendered":"

If you\u2019ve received an email about a price change, we want to be upfront about what\u2019s changed and why.<\/p>\n

At MATE, we\u2019re all about giving you great value and a service you can rely on. From time to time, that means we need to adjust our pricing to keep things running smoothly and continue improving what you get.<\/p>\n

Why prices are changing<\/h4>\n

Keeping things running strong<\/span>
\nLike most providers, our costs have gone up \u2014 including network and operating costs. These changes help us keep delivering the service you expect.<\/p>\n

Improving your experience<\/span>
\nWe\u2019ve continued to invest in our network and tools to give you a better overall experience, including improvements to reliability and performance.<\/p>\n

Better self-service<\/span>
\nWe\u2019ve added features like outage updates<\/a> and improved account management through the myMATE app<\/a> and self-care portal<\/a>.<\/p>\n

More value on mobile<\/span>
\nOur mobile plans now include more data and 5G access on more plans, helping you get more out of your service.<\/p>\n

More support when you need it<\/span>
\nWe\u2019ve extended our support hours, so you can now reach us on Sundays too.<\/p>\n

Ways to save<\/h4>\n

You can still save $10 a month on your internet when you bundle it with a mobile service.<\/p>\nLearn more about bundle & save<\/a>\n

\ud83d\udca1 Tip:<\/span> Not sure if you\u2019re on the best plan? You can check and change your plan anytime in the self-care portal or myMATE app.<\/div>\n

We know price changes aren\u2019t ideal, and we don\u2019t take them lightly. Our focus is to keep delivering a service you can trust and value you can feel.<\/p>\n

\ud83d\udcac Need help?<\/span> If you\u2019ve got questions about your plan or the changes, get in touch with us<\/a> and we\u2019ll walk you through it.<\/div>\n","protected":false},"excerpt":{"rendered":"

If you\u2019ve received an email about a price change, we want to be upfront about what\u2019s changed and why. At MATE, we\u2019re all about giving you great value and a service you can rely on. From time to time, that means we need to adjust our pricing to keep things running smoothly and continue improving…<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[57,5],"acf":[],"yoast_head":"\nWhy has my MATE plan price increased? | Explained<\/title>\n<meta name=\"description\" content=\"Received a price increase email from MATE? Here\u2019s why prices change, what\u2019s improved, and how to get the best value from your plan.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why has my MATE plan price increased? | Explained\" \/>\n<meta property=\"og:description\" content=\"Received a price increase email from MATE? Here\u2019s why prices change, what\u2019s improved, and how to get the best value from your plan.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/\" \/>\n<meta property=\"og:site_name\" content=\"mate\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/matecommunicate\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-28T06:12:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/07\/mate-opengraph-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@matecommunicate\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/\",\"name\":\"Why has my MATE plan price increased? | Explained\",\"isPartOf\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#website\"},\"datePublished\":\"2023-09-05T01:33:41+00:00\",\"dateModified\":\"2026-04-28T06:12:19+00:00\",\"description\":\"Received a price increase email from MATE? Here\u2019s why prices change, what\u2019s improved, and how to get the best value from your plan.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.letsbemates.com.au\/mate\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Why have I received an email about the price of my plan increasing?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#website\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/\",\"name\":\"mate\",\"description\":\"Mate Site\",\"publisher\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.letsbemates.com.au\/mate\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#organization\",\"name\":\"Mate Communicate\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png\",\"contentUrl\":\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png\",\"width\":115,\"height\":31,\"caption\":\"Mate Communicate\"},\"image\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/matecommunicate\",\"https:\/\/twitter.com\/matecommunicate\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Why has my MATE plan price increased? | Explained","description":"Received a price increase email from MATE? Here\u2019s why prices change, what\u2019s improved, and how to get the best value from your plan.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/","og_locale":"en_US","og_type":"article","og_title":"Why has my MATE plan price increased? | Explained","og_description":"Received a price increase email from MATE? Here\u2019s why prices change, what\u2019s improved, and how to get the best value from your plan.","og_url":"https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/","og_site_name":"mate","article_publisher":"https:\/\/www.facebook.com\/matecommunicate","article_modified_time":"2026-04-28T06:12:19+00:00","og_image":[{"width":1200,"height":1200,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/07\/mate-opengraph-image.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@matecommunicate","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/","url":"https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/","name":"Why has my MATE plan price increased? | Explained","isPartOf":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#website"},"datePublished":"2023-09-05T01:33:41+00:00","dateModified":"2026-04-28T06:12:19+00:00","description":"Received a price increase email from MATE? Here\u2019s why prices change, what\u2019s improved, and how to get the best value from your plan.","breadcrumb":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.letsbemates.com.au\/mate\/faq\/email-price-plan-increasing\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.letsbemates.com.au\/mate\/"},{"@type":"ListItem","position":2,"name":"Why have I received an email about the price of my plan increasing?"}]},{"@type":"WebSite","@id":"https:\/\/www.letsbemates.com.au\/mate\/#website","url":"https:\/\/www.letsbemates.com.au\/mate\/","name":"mate","description":"Mate Site","publisher":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.letsbemates.com.au\/mate\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/www.letsbemates.com.au\/mate\/#organization","name":"Mate Communicate","url":"https:\/\/www.letsbemates.com.au\/mate\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/","url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png","contentUrl":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png","width":115,"height":31,"caption":"Mate Communicate"},"image":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/matecommunicate","https:\/\/twitter.com\/matecommunicate"]}]}},"_links":{"self":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/faq\/18525"}],"collection":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/media?parent=18525"}],"wp:term":[{"taxonomy":"faq_category","embeddable":true,"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/faq_category?post=18525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}