{"id":18324,"date":"2023-08-24T16:25:40","date_gmt":"2023-08-24T06:25:40","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&p=18324"},"modified":"2026-08-17T15:06:11","modified_gmt":"2026-08-17T05:06:11","slug":"is-the-support-team-available-on-public-holidays","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/","title":{"rendered":"Is the support team available on public holidays?"},"content":{"rendered":"

Sorry mate, our Aussie-based support team takes a well-earned break on national public holidays, so we’re not available by phone or live chat on those days.<\/p>\n

Don’t worry though, we’ll be back in action the next day, ready to help with anything you need.<\/p>\n

If you’re not sure whether it’s a public holiday, or just want to check our usual support times, you can find them in What are MATE’s customer support hours?<\/a>\n

\ud83d\udca1 Tip:<\/span> Outside our support hours, our chatbot Grace is available 24\/7 and might be able to point you in the right direction.<\/div>\n","protected":false},"excerpt":{"rendered":"

Sorry mate, our Aussie-based support team takes a well-earned break on national public holidays, so we’re not available by phone or live chat on those days. Don’t worry though, we’ll be back in action the next day, ready to help with anything you need. If you’re not sure whether it’s a public holiday, or just…<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[52,57,5,31],"acf":[],"yoast_head":"\nIs the support team available on public holidays?<\/title>\n<meta name=\"description\" content=\"Learn about MATE's support team availability on public holidays and our regular operating hours. We're here to assist you during weekdays and weekends.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Is the support team available on public holidays?\" \/>\n<meta property=\"og:description\" content=\"Learn about MATE's support team availability on public holidays and our regular operating hours. We're here to assist you during weekdays and weekends.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/\" \/>\n<meta property=\"og:site_name\" content=\"mate\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/matecommunicate\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-17T05:06:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/07\/mate-opengraph-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@matecommunicate\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/\",\"name\":\"Is the support team available on public holidays?\",\"isPartOf\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#website\"},\"datePublished\":\"2023-08-24T06:25:40+00:00\",\"dateModified\":\"2026-08-17T05:06:11+00:00\",\"description\":\"Learn about MATE's support team availability on public holidays and our regular operating hours. We're here to assist you during weekdays and weekends.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.letsbemates.com.au\/mate\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Is the support team available on public holidays?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#website\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/\",\"name\":\"mate\",\"description\":\"Mate Site\",\"publisher\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.letsbemates.com.au\/mate\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#organization\",\"name\":\"Mate Communicate\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png\",\"contentUrl\":\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png\",\"width\":115,\"height\":31,\"caption\":\"Mate Communicate\"},\"image\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/matecommunicate\",\"https:\/\/twitter.com\/matecommunicate\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Is the support team available on public holidays?","description":"Learn about MATE's support team availability on public holidays and our regular operating hours. We're here to assist you during weekdays and weekends.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/","og_locale":"en_US","og_type":"article","og_title":"Is the support team available on public holidays?","og_description":"Learn about MATE's support team availability on public holidays and our regular operating hours. We're here to assist you during weekdays and weekends.","og_url":"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/","og_site_name":"mate","article_publisher":"https:\/\/www.facebook.com\/matecommunicate","article_modified_time":"2026-08-17T05:06:11+00:00","og_image":[{"width":1200,"height":1200,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/07\/mate-opengraph-image.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@matecommunicate","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/","url":"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/","name":"Is the support team available on public holidays?","isPartOf":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#website"},"datePublished":"2023-08-24T06:25:40+00:00","dateModified":"2026-08-17T05:06:11+00:00","description":"Learn about MATE's support team availability on public holidays and our regular operating hours. We're here to assist you during weekdays and weekends.","breadcrumb":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.letsbemates.com.au\/mate\/"},{"@type":"ListItem","position":2,"name":"Is the support team available on public holidays?"}]},{"@type":"WebSite","@id":"https:\/\/www.letsbemates.com.au\/mate\/#website","url":"https:\/\/www.letsbemates.com.au\/mate\/","name":"mate","description":"Mate Site","publisher":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.letsbemates.com.au\/mate\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/www.letsbemates.com.au\/mate\/#organization","name":"Mate Communicate","url":"https:\/\/www.letsbemates.com.au\/mate\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/","url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png","contentUrl":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png","width":115,"height":31,"caption":"Mate Communicate"},"image":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/matecommunicate","https:\/\/twitter.com\/matecommunicate"]}]}},"_links":{"self":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/faq\/18324"}],"collection":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/media?parent=18324"}],"wp:term":[{"taxonomy":"faq_category","embeddable":true,"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/faq_category?post=18324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}