{"id":18324,"date":"2023-08-24T16:25:40","date_gmt":"2023-08-24T06:25:40","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&p=18324"},"modified":"2025-09-29T10:39:54","modified_gmt":"2025-09-29T00:39:54","slug":"is-the-support-team-available-on-public-holidays","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/is-the-support-team-available-on-public-holidays\/","title":{"rendered":"Is the support team available on public holidays?"},"content":{"rendered":"

Sorry mate, our Aussie-based support team takes a well-earned break on national public holidays, so we’re not available via phone or live chat during those times.<\/p>\n

But don\u2019t worry \u2014 we\u2019ll be back in action the next day, ready to help with anything you need!<\/p>\n

If you’re unsure whether it’s a public holiday or just need to check our usual support times, you can find them listed here<\/a>.<\/p>\n

\ud83d\udca1 Tip:<\/strong> If it\u2019s outside of our support hours, our chatbot Grace is available 24\/7 and might be able to point you in the right direction!<\/div>\n","protected":false},"excerpt":{"rendered":"

Sorry mate, our Aussie-based support team takes a well-earned break on national public holidays, so we’re not available via phone or live chat during those times. But don\u2019t worry \u2014 we\u2019ll be back in action the next day, ready to help with anything you need! If you’re unsure whether it’s a public holiday or just…<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[52,57,5,31],"acf":[],"yoast_head":"\nIs the support team available on public holidays?<\/title>\n<meta name=\"description\" content=\"Learn about MATE's support team availability on public holidays and our regular operating hours. 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