{"id":17752,"date":"2023-07-20T09:36:05","date_gmt":"2023-07-19T23:36:05","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=17752"},"modified":"2025-07-29T13:42:37","modified_gmt":"2025-07-29T03:42:37","slug":"home-phone-voip-voicemail-other-features","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/home-phone-voip-voicemail-other-features\/","title":{"rendered":"What features does my nbn home phone (VoIP) service come with?"},"content":{"rendered":"<p>All MATE nbn home phone (VoIP) services include a range of handy features to help you stay connected and in control of your calls.<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Included features\"><strong>\ud83d\udcde Included features:<\/strong><\/p>\n<ul style=\"margin-top: 0.5em;\">\n<li>Voicemail<\/li>\n<li>Call forwarding<\/li>\n<li>Caller ID<\/li>\n<li>Call waiting<\/li>\n<li>Three-way calling (conference calls)<\/li>\n<\/ul>\n<\/div>\n<p>You can manage most of these features using your VoIP handset or modem interface, depending on the device you&#8217;re using.<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #fff3cd; border-left: 5px solid #ffc107;\" role=\"note\" aria-label=\"Helpful tip\"><strong>\ud83d\udca1 Tip:<\/strong> Some features may need to be activated in your device settings. If you&#8217;re unsure how, check your modem guide or get in touch with our support team.<\/div>\n<p>Want the full list of available features and how they work?<\/p>\n<p>\ud83d\udcc4 <a href=\"https:\/\/www.letsbemates.com.au\/includes\/uploads\/Important%20Stuff\/mate_communicate_cis_voicemail.pdf\" target=\"_blank\" rel=\"noopener\">View the nbn home phone \u2013 voicemail &amp; other features guide<\/a>\n<p>If you need help using any of these features, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\" target=\"_blank\" rel=\"noopener\">our support team<\/a> is just a click away.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>All MATE nbn home phone (VoIP) services include a range of handy features to help you stay connected and in control of your calls. \ud83d\udcde Included features: Voicemail Call forwarding Caller ID Call waiting Three-way calling (conference calls) You can manage most of these features using your VoIP handset or modem interface, depending on the&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,47,62],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What features does my nbn home phone (VoIP) service come with? 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