{"id":16234,"date":"2023-02-17T14:55:58","date_gmt":"2023-02-17T03:55:58","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&p=16234"},"modified":"2025-07-10T10:34:02","modified_gmt":"2025-07-10T00:34:02","slug":"mobile-what-happens-next","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/mobile-what-happens-next\/","title":{"rendered":"I’ve just signed up for a mobile plan, what happens next?"},"content":{"rendered":"
\n

Thanks for signing up!<\/h2>\n

Here’s what happens once you place a mobile order.<\/p>\n

\n

Step 1 – Payment<\/h3>\n

We process your first month’s plan fee upfront so we can get your new SIM on the way. Once payment goes through, you’ll get a confirmation via email and SMS.<\/p>\n

\ud83d\udca1 Tip:<\/strong> Already a MATE customer adding a new mobile service? We won’t charge you upfront for the first month.<\/div>\n
\n

Step 2 – Receiving your SIM<\/h3>\n

Your SIM card will be shipped the next business day. We’ll confirm it by email and SMS with more info about your service and account.<\/p>\n

\ud83d\udce6 eSIM identity check (if applicable)<\/h4>\n

For eSIM services, our system might trigger an identity check. This helps us block fraud attempts before they happen. If required, you’ll need to verify your identity using the myMATE app<\/a> or by calling us on 13 14 13<\/a>. You can read more about why this is needed<\/a>.<\/p>\n

\ud83d\udca1 Tip:<\/strong> If you’re not prompted for verification, you’re good to go. Just follow the eSIM activation steps once you receive the instructions.<\/div>\n

If you’ve already received a MATE SIM card before sign-up, you can skip straight to activation.<\/strong><\/p>\n

\n

Step 3 – SIM Activation<\/h3>\n

\ud83d\udd01 Physical SIM<\/h4>\n

Once you receive your SIM card, activate it by logging in to the myMATE app<\/a> or self-care portal<\/a> and going to “my orders”.<\/p>\n

If you’re porting a number, read this first<\/a>. Don’t insert the SIM until the transfer is complete!<\/p>\n

\ud83d\udcf2 eSIM Activation<\/h4>\n

To activate your eSIM, log in to the self-care portal<\/a> or myMATE app<\/a>. Navigate to “my orders” and follow the prompts to activate with either a new number or a ported one.<\/p>\n

\ud83d\udca1 Tip:<\/strong> Don\u2019t cancel your number with your old provider. If the port fails, you could lose your number.<\/div>\n
\n

Step 4 – Installing your SIM<\/h3>\n

\ud83d\udce6 Physical SIM Installation<\/h4>\n

All our SIM cards are triple punched and work with Standard, Micro, or Nano SIM slots. Choose the size that fits your device and insert it.<\/p>\n

\ud83d\udce9 eSIM Installation<\/h4>\n

Once your eSIM is activated, you\u2019ll receive an email with setup instructions. You can:<\/p>\n