{"id":13764,"date":"2022-01-25T13:13:32","date_gmt":"2022-01-25T02:13:32","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&p=13764"},"modified":"2025-07-29T13:39:48","modified_gmt":"2025-07-29T03:39:48","slug":"how-do-i-access-the-mate-self-care-portal","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-access-the-mate-self-care-portal\/","title":{"rendered":"How do I access the MATE self-care portal?"},"content":{"rendered":"

You can access the MATE self-care portal via the following link: mymate.letsbemates.com.au<\/a>. The portal is accessible via desktop or mobile devices.<\/p>\n

You will require the following details to log in:<\/p>\n

    \n
  1. Your MATE code\/account number;<\/a><\/li>\n
  2. Your account password.<\/li>\n<\/ol>\n

    If you don’t know your account password, you can click here to recover your password<\/a> by receiving a text message on your mobile.<\/p>\n

    \n

    The self-care portal provides access to the following features for all MATE customers:<\/p>\n

      \n
    • Update your account payment details;<\/strong><\/li>\n
    • Make a manual payment;<\/strong><\/li>\n
    • Request a payment extension;<\/strong><\/li>\n
    • View a full history of your tax invoices;<\/strong><\/li>\n
    • Change your plan(s);<\/strong><\/li>\n
    • See an overview of your MATE services;<\/strong><\/li>\n
    • Change your account login password (for both the myMATE app and self-care portal).<\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      You can access the MATE self-care portal via the following link: mymate.letsbemates.com.au. The portal is accessible via desktop or mobile devices. You will require the following details to log in: Your MATE code\/account number; Your account password. If you don’t know your account password, you can click here to recover your password by receiving a…<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,37,56,60,63,57,61,62,5],"acf":[],"yoast_head":"\nHow do I access the MATE self-care portal? | MATE<\/title>\n<meta name=\"description\" content=\"You can access the MATE self-care portal by visiting mymate.letsbemates.com.au. 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