{"id":13764,"date":"2022-01-25T13:13:32","date_gmt":"2022-01-25T02:13:32","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=13764"},"modified":"2026-04-28T15:57:55","modified_gmt":"2026-04-28T05:57:55","slug":"how-do-i-access-the-mate-self-care-portal","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-access-the-mate-self-care-portal\/","title":{"rendered":"How do I access the MATE self-care portal?"},"content":{"rendered":"<p>You can access your MATE self-care portal anytime using the link below:<\/p>\n<a style=\"display: inline-block; background-color: #00b26b; color: #ffffff; padding: 12px 20px; text-decoration: none; border-radius: 6px; font-weight: 600;\" href=\"http:\/\/mymate.letsbemates.com.au\">Go to self-care portal<br \/>\n<\/a>\n<p>Self-care works best on desktop. If you&#8217;re on mobile, we recommend using the <a href=\"https:\/\/www.letsbemates.com.au\/mate\/mymate\/\">myMATE app<\/a> for a smoother experience.<\/p>\n<h4>How to log in<\/h4>\n<p>You\u2019ll just need:<\/p>\n<ol>\n<li>Your <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-find-my-account-number-mate-code\/\">MATE code or account number<\/a><\/li>\n<li>Your account password<\/li>\n<\/ol>\n<p>Forgot your password? No worries \u2014 you can <a href=\"https:\/\/mymate.letsbemates.com.au\/password.html\" target=\"_blank\" rel=\"noopener\">reset it here<\/a> and get a code sent to your mobile.<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> The myMATE app gives you quick access to your account, payments and plans \u2014 all in one place, right from your phone.<\/div>\n<h4>What you can do in self-care<\/h4>\n<p>Once you\u2019re in, you can:<\/p>\n<ul>\n<li><span style=\"font-weight: 600;\">Update your payment details<\/span><\/li>\n<li><span style=\"font-weight: 600;\">Make a payment<\/span><\/li>\n<li><span style=\"font-weight: 600;\">Request a payment extension<\/span><\/li>\n<li><span style=\"font-weight: 600;\">View and download your invoices<\/span><\/li>\n<li><span style=\"font-weight: 600;\">Change your plan<\/span><\/li>\n<li><span style=\"font-weight: 600;\">See all your MATE services in one place<\/span><\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> If you\u2019re having trouble logging in, <a style=\"color: #1976d2; text-decoration: underline;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">get in touch with us<\/a> and we\u2019ll help you out.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>You can access your MATE self-care portal anytime using the link below: Go to self-care portal Self-care works best on desktop. If you&#8217;re on mobile, we recommend using the myMATE app for a smoother experience. How to log in You\u2019ll just need: Your MATE code or account number Your account password Forgot your password? No&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,37,56,60,63,57,61,62,5],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to access the MATE self-care portal | Login &amp; help<\/title>\n<meta name=\"description\" content=\"Learn how to log in to the MATE self-care portal, manage your account, and access key features. Quick steps plus help if you\u2019re stuck.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-access-the-mate-self-care-portal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to access the MATE self-care portal | Login &amp; help\" \/>\n<meta property=\"og:description\" content=\"Learn how to log in to the MATE self-care portal, manage your account, and access key features. 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