{"id":13433,"date":"2021-11-11T11:03:41","date_gmt":"2021-11-11T00:03:41","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=13433"},"modified":"2026-04-28T16:16:21","modified_gmt":"2026-04-28T06:16:21","slug":"ive-received-an-invoice-but-my-service-is-not-active","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/ive-received-an-invoice-but-my-service-is-not-active\/","title":{"rendered":"I&#8217;ve received an invoice, but my service is not active"},"content":{"rendered":"<p>Received an invoice but your service isn\u2019t active yet? No stress \u2014 this can happen, and you won\u2019t be overcharged.<\/p>\n<h4>Why you received an invoice<\/h4>\n<p>Your billing cycle starts from the day you sign up with MATE. That means an invoice is created on that date, even if your service hasn\u2019t been activated yet.<\/p>\n<h4>How billing is adjusted<\/h4>\n<p>Once your service is up and running, we automatically adjust your billing so you only pay for the time your service is active.<\/p>\n<ul>\n<li>If your first invoice hasn\u2019t been charged yet, the adjustment will be applied there<\/li>\n<li>If it has already been charged, the adjustment will show on your next invoice<\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> You\u2019ll only be charged for the days your service is actually active \u2014 we take care of the rest automatically.<\/div>\n<p>This adjustment usually happens within your first billing cycle (around 14 days from sign-up).<\/p>\n<div style=\"margin-top: 1.5em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> If something doesn\u2019t look right on your invoice, <a style=\"color: #1976d2; text-decoration: underline;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">get in touch with us<\/a> and we\u2019ll take a look.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Received an invoice but your service isn\u2019t active yet? No stress \u2014 this can happen, and you won\u2019t be overcharged. Why you received an invoice Your billing cycle starts from the day you sign up with MATE. That means an invoice is created on that date, even if your service hasn\u2019t been activated yet. How&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[55,56,57,5],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why did I get a bill before my service started? | MATE<\/title>\n<meta name=\"description\" content=\"Got an invoice before your service is active? Learn how MATE billing works and how pro-rata adjustments are applied automatically.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/ive-received-an-invoice-but-my-service-is-not-active\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why did I get a bill before my service started? | MATE\" \/>\n<meta property=\"og:description\" content=\"Got an invoice before your service is active? 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