{"id":11619,"date":"2021-03-05T13:03:50","date_gmt":"2021-03-05T02:03:50","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=11619"},"modified":"2026-04-09T14:10:58","modified_gmt":"2026-04-09T04:10:58","slug":"what-does-residential-grade-internet-service-mean","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-does-residential-grade-internet-service-mean\/","title":{"rendered":"What does &#8220;residential grade&#8221; internet service mean?"},"content":{"rendered":"<p>We can absolutely provide internet to businesses, but all MATE internet services are considered <span style=\"font-weight: 600;\">residential grade<\/span>.<\/p>\n<p>nbn offers different <span title=\"Traffic Classes (TC) determine how data is prioritised and delivered over the nbn network. Each class is designed for different types of internet use.\">Traffic Classes<\/span> to service providers, depending on the purpose of the service.<\/p>\n<p>All MATE nbn services operate on <span style=\"font-weight: 600;\">Traffic Class 4 (TC 4)<\/span>, which is designed for general internet usage like streaming, browsing and downloading \u2014 perfect for homes and most everyday use.<\/p>\n<a href=\"https:\/\/www.letsbemates.com.au\/mate\/business-nbn-plans\/\">Business-grade nbn<\/a> services run on <span style=\"font-weight: 600;\">Traffic Class 2 (TC 2)<\/span>. These plans are designed for businesses that need more consistent and predictable performance \u2014 ideal for things like video calls, cloud systems, e-commerce, and IPTV.<\/p>\n<p>TC 2 services also come with enhanced <span title=\"An SLA (Service Level Agreement) outlines the level of service reliability and fault resolution timeframes that a provider guarantees to a customer.\">service-level agreements (SLAs)<\/span>, which means faster response times and more support if something goes wrong.<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> For most small businesses, a residential-grade service works perfectly fine \u2014 especially for browsing, emails, streaming and general day-to-day use. It\u2019s only when your internet is mission-critical that a business-grade service may be worth considering.<\/div>\n<p><span style=\"font-weight: 600;\">MATE does not currently offer business-grade (TC 2) nbn services<\/span>, so if you&#8217;re after guaranteed performance for business-critical applications, a dedicated business-grade provider may be more suitable.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We can absolutely provide internet to businesses, but all MATE internet services are considered residential grade. nbn offers different Traffic Classes to service providers, depending on the purpose of the service. All MATE nbn services operate on Traffic Class 4 (TC 4), which is designed for general internet usage like streaming, browsing and downloading \u2014&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,47,54,53,52,31],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What does &quot;residential grade&quot; internet service mean? - MATE<\/title>\n<meta name=\"description\" content=\"All MATE internet services are classified as residential grade. MATE does not offer business-grade services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-does-residential-grade-internet-service-mean\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What does &quot;residential grade&quot; internet service mean? - MATE\" \/>\n<meta property=\"og:description\" content=\"All MATE internet services are classified as residential grade. 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