{"id":10341,"date":"2020-08-25T11:51:52","date_gmt":"2020-08-25T01:51:52","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=10341"},"modified":"2025-07-29T13:37:22","modified_gmt":"2025-07-29T03:37:22","slug":"will-my-telstra-modem-work-with-mate","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/will-my-telstra-modem-work-with-mate\/","title":{"rendered":"Will my Telstra modem work with MATE?"},"content":{"rendered":"<p>We can\u2019t guarantee that a modem from another provider will work, but many of our customers do successfully use Telstra modems with MATE.<\/p>\n<p>Most Telstra modems will work with our internet service, as long as:<\/p>\n<ul>\n<li>they are compatible with your <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-type-of-modem-router-do-i-need-for-nbn\/\">nbn connection type<\/a>, and<\/li>\n<li>they are not network locked to Telstra.<\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><strong>\ud83d\udca1 Tip:<\/strong> The only way to know if your Telstra modem is locked is to try setting it up with our service. If it doesn\u2019t connect, you may need to use another modem.<\/div>\n<p>Need help checking compatibility? Our <a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">Aussie-based support team<\/a> is always here to give you a hand.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We can\u2019t guarantee that a modem from another provider will work, but many of our customers do successfully use Telstra modems with MATE. Most Telstra modems will work with our internet service, as long as: they are compatible with your nbn connection type, and they are not network locked to Telstra. \ud83d\udca1 Tip: The only&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,47,63,62],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Will my Telstra modem work with MATE? - MATE<\/title>\n<meta name=\"description\" content=\"Most Telstra modems will work with MATE, provided that they are compatible and not locked to Telstra.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/will-my-telstra-modem-work-with-mate\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Will my Telstra modem work with MATE? 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